Terms of service

 

Welcome to friendsinsight.ca (the "Site"). Friends In Sight Eyewear (the "Company") provides this Site and related services subject to the following terms and conditions of use (the "Site Terms"). By accessing, browsing or using this Site you agree to follow and be bound by these Site Terms and Conditions and all applicable law.

PRIVACY

We have adopted a Privacy Statement that you should refer to in order to fully understand how we collect and use your information.

ELECTRONIC COMMUNICATIONS

When you visit this Site, or send us emails, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

COPYRIGHT

Images of people, places, and/or products posted on this Site are either the property of the Company, or are used herein with express permission of the Company. Unless otherwise noted, all content included on this Site, including images, illustrations, designs, icons, photographs, video clips, and written and other materials, is the property of the Company or its suppliers, partners, or affiliates and is protected by Canadian and international copyright laws. The compilation of this Site is the exclusive property of the Company and is protected by Canadian and international copyright laws. Any unauthorized use of any content or materials on this Site is strictly prohibited and may violate copyright and trademark laws and/or the laws of privacy, publicity, and/or communications regulations and statutes. Any use of the materials or content on this Site can be made only with the prior written and express authorization of the Company. For further information on how you may obtain authorization to use any materials or content on this Site, please contact the Company at the "Contact" section of this Site.

TRADEMARKS

All trademarks, trade dress and service marks and their respective designs and/or logos on this Site are trademarks or registered trademarks of the Company or its affiliates. The Company's and its affiliate's trademarks and/or trade dress may not be copied, imitated or used, in whole or in part, without the prior written permission of the Company. In addition, all page headers, custom graphics, button icons, and scripts are trademarks and/or trade dress of the Company, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of the Company. All other trademarks, registered trademarks, product names and company names or logos used in this Site are the property of their respective owners. You may not use any trademarks, trade dress, service marks or intellectual property of the Company or its affiliates, nor may you place any meta tags or any other "hidden text" utilizing the Company's or its affiliate's names, trademarks, or product names without our express written consent.

LICENSE AND SITE ACCESS

We grant you a limited license to make personal use only of the Site. Such grant does not include, without limitation: (a) any resale or commercial use of this Site or any of the contents of this Site; (b) modification, adaptation, translation, reverse engineering, decompilation, disassembly or conversion into human readable form any of the contents of this Site not intended to be so read, including use of or directly viewing the underlying HTML or other code from this Site except as interpreted and displayed in a web browser; (c) copying, imitating, mirroring, reproducing, distributing, publishing, downloading, displaying, performing, posting or transmitting any of the contents of this Site (including any Company trademarks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; (d) the collection and use of any product listings or descriptions; (e) making derivative uses of the Site and any of the contents of the Site; or (f) use of any data mining, bots, spiders, automated tools or similar data gathering and extraction methods, directly or indirectly, on the contents of the Site or to collect any information from the Site or any other user of the Site.

YOUR ACCOUNT

If you use this Site and such use requires setting up an account and/or password(s), you are solely responsible for maintaining the confidentiality of your account and password(s) and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. If you register on the Site, you agree that any information you provide to us will be current, accurate and complete. The Company will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by the Company or another party due to someone else using your account and/or password either with or without your knowledge. You agree to notify the Company immediately of any unauthorized use of your account and/or password(s), or other breach of security.

USE OF COOKIES

In common with many websites, we use "cookies" to help us gather and store information about visitors to our Site. A cookie is a small data file that our server sends to your browser when you visit the Site. The use of cookies helps us to assist your use of certain aspects of this Site. You can delete cookies at any time or you can set your browser to reject or disable cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Site.

We may use information from cookies for the following purposes: Traffic monitoring, for example, the IP address from which you access the Site, the type of browser and operating system used to access this site, the date and time of your access to this site, the pages you visit, and the Internet address of the website from which you accessed our Site; To recognize repeat visitors for statistical/analytical purposes; or Anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked.

We may connect the information that we collect through cookies with other Personal Information that you provide to us. Such purposes are: To customize or personalize your experience of this Site; for example, so that we can greet you on the site by name; For transactional purposes, such as credit/debit card sales; or To monitor your use of this Site in order to make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the Site that you visit most often or by letting you know about features of this Site that you have not accessed previously.

We may compile and report to third parties (such as advertisers) aggregate statistics about our users in terms of numbers, traffic patterns and related site information. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

MATTER YOU MAY SUBMIT TO THE COMPANY

From time to time the Company may make available on this Site bulletin boards, chat rooms, comment areas, billboards, forums, news groups, postings sections or similar communications facilities. In such instances, the Company welcomes your comments regarding our merchandise and services, including our Site. However, any notes, messages, billboard postings, ideas, suggestions, or other material which you submit to the Company must not harass, slander, malign, libel, defame, threaten, or otherwise violate any rights of any third-parties and must not include any profanity, obscene, indecent, pornographic, defamatory or unlawful material.

Any and all notes, messages, billboard postings, ideas, suggestions, or other material which you submit to the Company will become, upon your submission, the sole and exclusive property of the Company and the Company shall be and is entitled to use any kind and nature of material which you submit for any type of use in perpetuity, and including in any and all media whether now known or hereafter devised. By submitting material to this Site, you are agreeing and you do agree that the Company has the right to publish any such material for any type of use as outlined above including for promotional and advertising purposes, without compensation of any kind to you. As a result, we must ask that you do not send us any original creative materials such as stories, product ideas, catalog ideas, or original artwork. However, if you choose to do so, you are forever assigning all rights in such original creative materials to the Company. By submitting any materials of any kind to the Company, you represent and warrant that you hold all necessary right, title and license to such materials and that your submission of such materials to the Company does not and will not violate or infringe the rights of any third-parties.

The Company has no obligation to monitor the bulletin board services, chat rooms, postings sections, news groups, forums, communities and/or other message or communication facilities. However, the Company reserves the right at all times and in its sole and absolute discretion, to disclose any information deemed by the Company necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part.

You acknowledge that communications to or with bulletin board services, chat areas, news groups, forums, communities and/or other message or communication facilities are not private communications, therefore others may read your communications without your knowledge. You should always use caution when providing any personal information about yourself or your children. The Company does not control or endorse the content, messages or information found in any bulletin board services, chat areas, news groups, forums, communities and/or other message or communication facilities and, specifically disclaims any liability with regard to same and any actions resulting from your participation. To the extent that there are moderators, forum managers or hosts, none are authorized Company spokespersons, and their views do not necessarily reflect those of the Company.

Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary, except as otherwise may be stated in our Privacy Policy. Anything you transmit or post may be used by the Company or its affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, the Company is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

You agree to fully indemnify the Company, its shareholders, officers, directors, employees, agents, distributors, vendors, and affiliates from and against any and all third party claims, demands, liabilities, costs or expenses, including reasonable attorneys' fees, resulting from your breach of any of these terms and conditions, including, but not limited to, any allegations, damages or claims relating to any of your postings or communications in any forums or facilities on the Site, or for infringement or violation of any third-party rights.

RISK OF LOSS

All items purchased from the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

TERMINATION

Notwithstanding any of these Site Terms, we reserve the right, without notice or attendant liability, and in our sole discretion, to terminate your license to use this Site, and to block or prevent future access to and use of this Site for any reason or no reason. We reserve the right to cancel any order for any reason or no reason. Upon termination, these Site Terms will still apply. 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This site and all contents of the site are provided on an "as is" basis without warranties of any kind, either express or implied the company disclaims any and all warranties of any kind, either express or implied, including without limitation implied and/or express warranties of title, merchantability, fitness for a particular purpose and non-infringement with respect to the site and materials, content, services and products on this site.

The company makes no representations or warranties that this site and/or its contents are accurate, complete, reliable, current or error-free. The company is not responsible for typographical errors or omissions relating to pricing, text, photography or any other contents on this site. The company makes no representations or warranties that this site or its server(s) are free of viruses or other harmful components.

ZERO HARASSMENT & SAFE ENVIRONMENT POLICY 

At Friends In Sight Eyewear, we are committed to fostering a safe, respectful, and welcoming environment for everyone. This policy applies to all interactions with our business, whether in our store, via phone, email, or online channels.

Unacceptable Conduct

Acts of aggression, intimidation, or harassment will not be tolerated. This includes, but is not limited to:

  • Verbal abuse, yelling, insults, or threats.
  • Discriminatory remarks or actions based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic.
  • Physical contact or gestures of a threatening or intimidating nature.
  • Entering the premises when not invited or asked to wait.
  • Disruptive behavior that interferes with our operations or the comfort and safety of others.
  • Refusal to end a phone call or to take it outside when asked, to ensure our team can provide personalized service and attention.

Consequences

Individuals engaging in such conduct will be immediately asked to leave the store or communication will be terminated. We reserve the right to refuse service to anyone violating this policy. In serious cases, or if unacceptable conduct persists, we may involve law enforcement.

This policy protects the well-being of our customers and staff.

ITEM PICK UP POLICY

We will make reasonable attempts to contact customers regarding uncollected purchases. However, to maintain optimal storage capacity, products not retrieved within six months of purchase will be recycled. In this event, refunds or credits will not be available.

ENTIRE AGREEMENT

These Site Terms constitute the entire agreement between the user and the Company with respect to this Site and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written with respect to this Site. A printed version of these Site Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Site Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved.