Refund policy

PLEASE NOTE:

All inquiries for purchases made on friendsinsight.ca must be directed to: info@friendsinsight.ca

RETURN POLICY:

Returns for store credit or exchanges, on eligible items, are accepted within 10 days of the original purchase - All items must be in new unworn condition with original receipt and packaging. We do not offer refunds to the original payment method unless an exception has been arranged. Shipping is not refundable or eligible for credit. Return shipping for exchanges is handled and paid for by the customer.

We only accept returns for store credit, to gift card or exchange on a one-time basis. Accommodating additional returns after an item has been exchanged or credited is not possible at this time. This policy is in place to ensure fairness to all of our customers and to maintain the quality of our products.

Every order is packed with care by our team right here in the studio, and we’re always here to answer sizing or fit questions before you order so you feel confident you’re getting the perfect pair!

FINAL SALE:

Prescription lenses, custom sunglasses, custom sunglass lenses, discounted/marked as final sale items, dip-dyed frames, sale items, and frames with prescription lenses installed. Cases, cleaning cloths and accessories are also final sale. 

LENS WARRANTY:

Prescription lenses, with anti-reflective coating, include a 2-year manufacturers warranty. For more details, email us.

ITEM PICK UP POLICY:

We will make reasonable attempts to contact customers regarding uncollected purchases. However, to maintain optimal storage capacity, products not retrieved within six months of purchase will be recycled. In this event, refunds or credits will not be available.